Support
Request a Refund
14-day money-back guarantee, no questions asked. Enter your license key and the email you used for your purchase to submit your refund request to Polar immediately. Polar may keep the request pending while it reviews or processes it.
We submit an eligible refund request to Polar immediately. Polar may keep it pending while it reviews or processes the request. If Polar approves and initiates the refund, posting to your original payment method depends on Polar and your bank or card issuer and may take several business days. Your license key is deactivated when the refund is issued.
License & Account
Lost your license key? Check your purchase confirmation email or visit the customer portal to view your license keys.
New device? Each license is tied to one device. To use Easymoji on another computer, purchase an additional license.
Update license expired? Your one-time license lets you use the last compatible version, subject to periodic online validation (up to 3 days offline), a compatible operating system, and service availability. New updates are not included after the first year. Any future update offer, if available, will be described separately.
Installation & Trust Warnings
Windows may show "Windows protected your PC" for a new installer. That means Windows has not seen this file before, not that it found a problem. If you downloaded it from easymoji.com, open the warning details and choose to run it anyway. If you did not, cancel.
Grant Accessibility access in System Settings, then Privacy & Security, then Accessibility, for the auto-paste feature to work. The app will prompt you on first launch.
Contact
For any questions, bugs, or feature requests, email support@easymoji.com.